Savvy Supporter COVID-19 Info
Last updated 6th May, 2020
WE'RE STILL OPEN!
A few of our customers have reached out to find out if we're still open and the answer is yes! We're a small and versatile team, we've made changes to protect our staff internally and ensure we can continue to service our online orders. There are currently no delays to the processing of orders from our warehouse. We're locked, loaded and ready to go.
AUSTRALIA POST - DOMESTIC PARCELS
Australia Post is still fully operational. They are experiencing delays due to social distancing, reduced domestic and international flights and an unexpected and unprecedented demand for online shopping. They are currently managing a backlog in their fulfilment centres and are doing their best to work through their logistical challenges. As a result, some services are delayed.
As of the 30th April, the Australia Post Express Network has suspended their guaranteed next day delivery service. Express Parcels are still prioritised over standard deliveries, just not a guarantee or the next day. More info is available here.
Signature on delivery
The main change to their service however is that signature on delivery is no longer required for delivery or collection. Someone must however be present with the Australia Post deliveryman for this to occur otherwise standard delivery procedures apply. Instead, the Australia Post staff member will ask and record the customers name and acknowledge delivery in the system. From what we understand the demand for online purchases and therefore Australia Post has skyrocketed, so they may be experiencing some delays to their service, which is to be expected. Please take this into consideration when allowing time for your delivery. For further information on Australia Post and COVID-19, click here.
Since the end of March, Australia Post has been experiencing significant international delivery delays to all destinations due to limited flights and government restrictions as well as increased parcel volumes that exceed even their busiest period at Christmas. As a result, they have introduced a number of service suspensions where they are unable to move parcels due to airport closures, no available airline capacity and known major delivery issues with international destinations. All updates regarding this are provided directly and regularly on the Australia Post website.
Most impacted of these countries is the United States of America, and Australia Post is working through the items on hand to ensure the parcels are delivered as quickly as possible. Currently, Express International parcels are being prioritised.To help improve communication, Australia Post have enhanced their tracking information. Previously, tracking featured a notification informing customers that their parcel had been scanned at the gateway and was ready for international dispatch. Due to limited flight capacity, parcels were not always loaded onto an aircraft soon after this scan. To provide better information we've introduced a new notification, which reads: "Cleared and awaiting international departure, Melbourne VIC."
SMEATON GRANGE WAREHOUSE PICKUP SUSPENDED
We've decided to suspend our warehouse pickup option until further notice, for the safety of both our staff and our customers.
The update we have received from the NRL is as follows:
- The NRL season will commence on the 28th May.
- Broadcast agreement with both Nine and Fox Sports for a 20 round NRL competition.
- The Grand Final will be played on the 25th October.
- The first two rounds of the competition will be counted and the current competition ladder will remain in place when games are resumed.
- The competition draw will be determined in the next couple of weeks including State of Origin- which will be played after the Grand Final.
Any other questions regarding COVID-19, please don't hesitate to reach out to our customer service team at email@example.com.