Frequently Asked Questions
Shipping
Generally we ship all standard orders within 1 business day. If you need your order shipped quickly, please select Express Post at checkout to improve your delivery time.
How can I track my order?The majority of our orders are sent via Australia Post, and if you have provided a valid email with your order, you will receive regular updates about your delivery.
How long will it take to receive my order?Once your order has been shipped from our warehouse, on average you can hope to see your parcel within the guideline days below (this is a guide only, no guarantees!):
STANDARD AUSTRALIAN & NEW ZEALAND ORDERS (excludes presale items)
| Sydney Metro | 1-2 Business Days |
|
| NSW Country Areas | 1-3 Business Days | |
| Metro: Brisbane; Melbourne; Canberra | 2 Business Days | |
| Metro: Adelaide; Hobart | 3 Business Days | |
| VIC/SA/QLD Country Areas | 3-5 Business Days | |
| Metro: Perth; Darwin | 4-5 Business Days | |
| WA/NT/TAS Country Areas | 5-9 Business Days | |
| New Zealand (delivered by NZ Post) | 2-3 Business Days |
EXPRESS POST ORDERS
The Australia Post Network covers up to 80% of Australias business, private and post office addresses. If you fall within this network, the service is a Guaranteed Next Day delivery (business days only).
If you have not received your order within the expected delivery time, you can track your order at www.auspost.com.au/track with the tracking number provided. It is possible that you have been carded and your order is awaiting collection at your nearest PO. Any concerns, please contact our customer service team.
Can I amend my existing order?If you need to amend your existing order (i.e. address details, or item of purchase) please send us an email. How we can assist with this request will depend on which stage of the order process your purchase is at. If you have already received a shipping notification email, then unfortunately it is too late to make any changes and you will need to follow the standard return process once you receive your parcel.
INTERNATIONAL SHIPPING
Do you ship internationally?Savvy Supporter ships to selected countries around the world.
Will I need to pay customs tax in my country?Every country has different laws when it comes to import tax. If you country charges tax on import goods, it is the responsibility of the person receiving the goods to pay these charges. Some countries withhold goods until these charges are paid, so we recommend you check how your country processes these charges before making a purchase.
How much do you charge to ship to my country?International shipping rates depend on the country and the item/s you are interested in purchasing. These rates will display once you have added your goods to your cart, and have gone to the checkout screen.
PHONE ORDERS
We will happily take your order over the phone on 1300 275 728 between business hours of 8am – 4pm Monday to Friday. If one of our friendly customer service team is unable to take your call, please leave a message of your name, contact number and what you’re after and we’ll endeavor to get back to you as quickly as we can.
PICKUPS
Savvy Supporter is located in the sunny suburb of Caringbah on the outskirts of Sydney, Australia. With prior arrangement, we are happy for you to collect your order direct from our warehouse. Pick ups from our warehouse are best arranged with our staff prior to visiting, to ensure we’re available to meet you (our hours are varied). Please get in contact via 1300 275 728 or email our customer service team to organise your visit.
PAYMENT OPTIONS
Currently Savvy Supporter accepts payment via Credit Card and Paypal.
